A few years ago (a few, very few), when we heard talk of artificial intelligence (AI), the image we had of the whole world from what we saw in the movies came to mind.
Robots, machines, colored lights and beeps. All very futuristic and silver-colored. Something light years away from us.
But that’s far from it.
Today, artificial intelligence is part of our lives and we make use of it almost without knowing it.
Have you heard of Cortana, Alexa or Siri?
Well, there you have it 😉
Artificial intelligence and natural language
Before we continue, I will give you a definition of artificial intelligence so that we don’t leave anything out:
“Artificial intelligence is the ability to simulate by computer software behaviors or processes of human intelligence.”
This is why this type of technological creations are capable of learning, reasoning and even self-correcting.
On the other hand, we have natural language, that which we humans use spontaneously to communicate through voice, writing or gestures. Although it may seem very basic and simple, it is really complex.
When we say that an artificial intelligence is capable of processing natural language (NLP), we mean that it can understand and imitate human language, as in the case of a chatbot. Thanks to PLN, a chatbot is able to hold a conversation with a human being.
And this is where I come to talk about Dialogflow.
What Dialogflow is and what it is used for
Dialogflow is a commercial platform created through artificial intelligence and PLN to interact with potential customers of a product or service. It is able to recognize human natural language and give an immediate response to the user through voice or chat. It can learn as much as you want it to learn
When to use Dialogflow
It can be used in different channels, such as a website or APP, to respond to the needs or habits of users.
In addition, one of its strengths is where this platform comes from. Dialogflow is part of the Google Cloud tools to make life easier for companies. You simply have to program it according to your needs to start using it.
Why use Dialogflow
It can be used in different channels, such as a website or APP, to respond to the needs or habits of users.
In addition, one of its strengths is where this platform comes from. Dialogflow is part of the Google Cloud tools to make life easier for companies. You simply have to program it according to your needs to start using it.
⇒It can be implemented in different digital channels (webs, mobile devices, instant messaging platforms…). Program once and take it wherever you want.
⇒ Uses the most advanced AI capable of recognizing the user’s intention and the context of the conversation even in the most complex cases.
⇒ It is available in more than 30 languages.
⇒ With two service models available for different needs: Dialogflow CX (more advanced, for large or complex cases) and Dialogflow ES (more standard, for simple or moderate cases).
⇒ Statistics and data analysis of the bot itself and users.
Arkibot, the chatbot that makes the road shorter for you
When it comes to running a business, there are always two paths to choose from:
A longer one where you assume the design, implementation and maintenance of your tools.
At first sight it means a cost saving, but you also have to take into account the loss in time. You know the saying “time is money” and in this case also money.
A shorter one where you hire a service that accompanies you and helps you throughout the process.
It is an added cost, but a guarantee and a gain of time to invest in other areas of the business and be able to scale faster.
If you want to opt for the shortest way, without stones and with someone to take you by the hand, hire Arkibot for the automation of customer service in your business. You will have all the advantages of using a core technology such as Dialogflow, but programmed so that you only have to customize, paste a code and start using your bot in your business.
But not only that, you also have:
♥ A 24/7 support in Spanish and specialized in this platform to give you service at any time, every day of the year if you have any questions or problems with your Arkibot.
♥ An easy, simple and intuitive control panel to manage, monitor and train your bot.
♥ Training material to accompany you and train you in this field.
♥ 45 days money back guarantee to decide if Arkibot is for you.
If you want to know more, click the button and stop by for a chat with Arkibot.
Want to know more?
Come in and try Arkibot,
your business customer service is going to change after this.