If you like animated movies, I’m sure the title of this article reminded you of a movie where a boy trains the most dangerous dragon, the black fury.
If you don’t know what I mean, I’ll give you a little spoiler: the boy befriends a lost wild dragon, trains him and helps him save his village. The end.
The truth is that a bot is not a wild creature that shoots fire out of its mouth, far from it, but it has its own special characteristics when it comes to training it.
In this post I will show you how you can do it to give the best experience to all users who enter your website.
Why train a bot?
A bot is like an empty brain into which you have to introduce knowledge to shape its personality and intelligence. The bot will learn what you teach it. No more, no less.
The more you learn, the better results you will deliver in your conversations.
Although it sounds complicated, it is not. You just need to dedicate a little time to get the best results. You can organize yourself by setting aside a daily or weekly time slot for training your bot.
Imagine you want to run the New York Marathon but you go out to train once a month for an hour.
What do you think will happen?
The same thing happens with a bot that is not offered training. You can have the most powerful tool on the market with all the features in the world, but if you don’t know how to take advantage of it, don’t expect communication with your users to be a success.
How to train Arkibot
In this case I am going to talk to you from the experience and training that we do with Arkibot to give you an idea of how simple it is in this case.
When you hire your chatbot with Arkibot, the process will be very simple from installation.
⇒ First, you will have to customize the avatar of your bot.
⇒ Next, review the user templates we give you preloaded. What does this mean? That we don’t give you your bot empty, it already comes with a set of basic intentions. These templates contain training sentences to answer the most common questions according to your business model (greetings, goodbyes, initial questions…). In this case you will only have to review the answers and adapt them to your verbal identity.
⇒ At this point you can easily include and create the intentions you deem appropriate according to the most frequent queries you have from your users.
With this, your bot is ready to go live. In a very simple way and guided by us (copy and paste a code in your website) you will be able to install your chatbot and start delegating to it.
Easy? Of course it is.
Now, in this second phase, is where the training of your bot really begins. All the conversations that take place between bot and user will be recorded in your control panel. You can see them in real time or dedicate a space reserved for the day or week as I mentioned before.
In these conversations you will see how the bot has been responding to users. With a simple action that does not go beyond “clicking” you will be able to indicate if it has done it correctly or not.
If it has not done so correctly, you will have to tell it in which intention it should find the answer or, if necessary, create a new one for this type of query.
And that’s it.
This is a quick summary to give you an idea of what is involved in training Arkibot. As you can see, it is a totally manageable task for any type of business and offers great possibilities to improve customer service, conversion and, therefore, your company’s profits.
3 things to keep in mind when training your bot
Remember that it is a robot acting as a human, so try to make your answers natural, just as you would answer your customer face to face.
The more generic and simple the answers are, the easier they will be for the bot and your own customer to understand.
Keep in mind some of the intentions that users may have beyond the business itself and play with humor and respect so that they get a good impression of your brand.
If you want to know more about how to customize your bot, read this article on how to customize a bot.
Conclusions
Training a bot like Arkibot is very easy. You just have to prepare yourself as a real trainer to know what you need to do.
In the case of Arkibot, you have a real specialized support 24 hours a day, every day of the year to help you on any point you need to solve about your bot.
Want to know more about Arkibot?
Want to know more?
Come in and try Arkibot,
your business customer service is going to change after this.