How many times have you heard any of these phrases?
The only thing that does not return is time
Time is money
Time is one of the few important things we have left
And how right…
We all know the importance of time in life (and in business), but we often forget about it.
Recently, a video circulated on social networks about a job where a very high salary was offered. Very high. When the candidates went to the interview, they were asked to work a lot of hours. They were all willing to do it just for the money.
At the end of the interview, they were given a summary of the hours they were going to dedicate to each task. Among this count were also the hours they were going to have free at the end of the WEEK:
6 h.
Their face when they saw the figure was a poem. So what is worth more, time or money?
In the end, life is about finding a balance between everything.
Let’s see it.
Business.Tools to help you optimize time in your business
Numerous tools have emerged in the digital market to improve productivity in business. Calendars, project managers, timers… But all of them are more focused on organization.
On the other hand, with customer service automation, you optimize time from two points of view:
⇒ From the user.
⇒ Business.
The User
If we put ourselves on the side of the user, you will agree with me that nobody likes to be kept waiting. Waiting for someone to pick up the phone, waiting for an email to be answered, waiting for a reply in a chat room…
Waiting and waiting. In the end we lose our patience (and sometimes, our manners too).
By automating customer service through a chatbot with the most frequent answers from users, waiting becomes immediate and simultaneous answers. Several people are attended at the same time and instantly, 24 hours a day, every day of the year. This, with a human team, is impossible to beat, even if they are the fastest in the world.
Thanks to this, the user’s perception changes. He has solved his problem in a matter of seconds, through a channel he is familiar with and in the same way he would do it with a human, saving valuable time.
Do you think this user would repeat this means of communication?
Of course he would.
The business
The main benefit above all else when automating customer service for a business is time. As a result of this primary benefit, other secondary, but equally important benefits for a business are derived:
⇒ Agents who were previously responsible for answering basic questions automatically now only have to focus on resolving the more complex cases that the bot can’t get to. This makes productivity grow, and motivation grows as well, giving better service to customers.
⇒ In large companies, it may not be necessary to have such a large team in the customer service department, which means that this human talent can be used in other areas of the company.
⇒ Costs are saved in one area, they are used to improve other aspects and, consequently, the growth of the business increases. It does not matter whether it is a large, medium or small company.
⇒ And finally, and most important of all: the time gained as a result of all of the above. Time to improve your own business. Time to enjoy your personal life. Time for your family and friends. Time for you.
The balance I was talking about at the beginning of this article is there and a chatbot like Arkibot can help you achieve it if you know how to get the most out of it. The technology is there, how you use it is where success lies.
Take a look at Arkibot and take the time you and your business need.
Remember, the greatest benefit in both professional and personal life is time. Take advantage of it because it doesn’t come back.
Want to know more?
Come in and try Arkibot,
your business customer service is going to change after this.