One of the main defects we have as people is that we want everything right now. We live in the age of immediacy and whoever is not fast, misses out. This is so.
Within the digital market there are tools that solve this type of obstacles that stand between a person and the buy button.
And one of these tools is the chatbot. If a user has a question or problem, they want their answer or solution NOW.
Who can give it to them in near real time and in the same way you would do it or I would do it?
A chatbot.
If you are reading this article is because you already know what a chatbot is and the advantages of a chatbot, and I know you are thinking about having one for your business.
Do you want to know how you can get one?
Keep reading 😉
The evolution of chatbots
A few years ago it was unthinkable that someone with hardly any technological knowledge could install and maintain a chatbot without help. Access to this type of tool was only for programmers and developers, so it was not something that anyone could afford.
But things are changing.
Nowadays, having a chatbot on the website of a project is within the reach of (almost) everyone. No matter who you are or what you sell.
Technological progress never stops and waits for no one. If you don’t join it, you may be left behind, leaving the way open to your competitors. That is why it is so important to value the incorporation of this type of tools that improve the user experience and increase conversion.
Antes de crear un chatbot
Even if you are aware of the importance of having automated customer service on your website with a chatbot and you want to have one right now, first you have to stop and think about some details that will make a difference:
Choose a target
What will be the purpose of your chatbot? Do you only want it to automate your customers’ most frequent queries or do you plan to use it as a chat marketing tool as well?
Before choosing a chatbot tool, consider these questions.
Choosing the chatbot platform that best suits your needs
Like everything in life, there are different ways to get something with the same result. The same goes for a chatbot. If you want to have one within your website, you must assess which way is the one that interests you:
A chatbot "a la carte":
That is, a tool designed and created just for your project. For this you need to hire a developer to make this type of tool and, surely (if you do not assume it yourself) its maintenance, so the cost is usually high.
A pre-designed chatbot:
In this case, you buy a tool already designed and put on the market to install quickly and easily on your website.
There are many companies that sell this type of software, but not all of them offer the same, so you have to take into account some features when purchasing a chatbot:
Type of chatbots:
Simple or flow-based (based on rules and response flows), intelligent (artificial intelligence) or hybrid (both types plus live chat if it is necessary to intervene in the conversation). The most complete and best performing option is a hybrid chatbot, as we already told you in this article on hybrid chatbot.
Price:
Don’t be fooled, the same service cannot vary so much in price from one provider to another offering the same thing. Look for quality and reliability, but also a price that fits what they offer.
Real support:
It is very important that you have a specialized technical support that can help you whenever you need it. Without long waits and with real solutions.
Create your custom rules and chatbot responses
Once you have your chatbot tool, it’s time to customize it to connect and solve the specific problems of your audience.
What is the way to communicate with your audience? Well, have this reflected in the responses of your bot through query intentions created by you and that respond to your users.
Add your chatbot to your website
This should be an easy task, not become a brake on getting your bot up and running. Choose a tool that is easy to install on your website and, above all, to manage. An easy-to-use control panel makes a big difference when it comes to getting the most out of this type of tool.
Arkibot, the most accessible pre-built hybrid chat
In the case of Arkibot, you have a series of advantages that make this tool one of the most complete on the market:
All in one:
The same tool that combines the flow chatbot, the artificial intelligence chatbot and the live chat so that a human can intervene in more complex queries. Depending on your needs you can use your Arkibot as you need at all times.
Easy to handle without any prior knowledge:
Both its guided installation and subsequent maintenance is very easy. In addition, with Arkibot you have training material and 24/7 technical support in Spanish that will help you whenever you need it with any questions or problems that may arise.
100% customizable:
Give your Arkibot the shape you want. Customize it with your corporate colors, verbal identity… Everything you need to breathe your brand and connect with your audience.
Within the reach of any business:
With a very competitive price for everything it offers. Nobody gives so much for so little, I assure you. In addition, you will pay a closed price without surprises or additions. Save time and money with this hybrid chatbot.
45 days to test the product:
To find out if it is what you are looking for, what better way to try it and see how it works first hand. You have 45 days, more than enough time, to find out if Arkibot is what you need for your business and your clients. And if it’s not, we’ll refund your money. No questions, no hassle. We only want happy customers. 🙂
You want to know more?
Come in and try Arkibot, the customer service of your business will change after this.
Want to know more?
Come in and try Arkibot,
your business customer service is going to change after this.