[et_pb_section fb_built=”1″ _builder_version=”4.16″ locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.21.0″ text_font=”Varela Round||||||||” text_line_height=”1.5em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”]<\/p>\n
People are becoming more and more accustomed to dealing with chatbots. From asking for the follow-up of an order, consulting a movement in the bank or requesting a medical appointment.<\/p>\n
We perform everyday actions without any problem or difficulty<\/strong> with a bot.<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.21.0″ text_font=”Varela Round||||||||” text_line_height=”1.5em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”]<\/p>\n Chatbots have evolved a lot in recent years and increasingly work better with natural language and can almost completely simulate a human conversation. They can learn, contextualize a conversation and even transmit emotions.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”2_3,1_3″ _builder_version=”4.19.0″ _module_preset=”default” custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_column type=”2_3″ _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ text_font=”Varela Round||||||||” text_line_height=”1.5em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”]<\/p>\n <\/span>Thanks to artificial intelligence, it is able to detect your mood according to the way you write. It knows if you’re in a peaceful mood or if you’re really angry. And despite everything, it will never have a bad answer, another point in its favor.<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/arkibot.com\/en\/wp-content\/uploads\/2022\/12\/robot-128.png” alt=”Chatbots” title_text=”robot-128″ align=”center” _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text quote_border_color=”#EC4899″ _builder_version=”4.21.0″ _module_preset=”default” text_text_color=”#1f2937″ text_font_size=”20px” quote_text_color=”#1F2937″ background_enable_color=”off” custom_margin=”-19px||9px||false|false” border_color_all=”#6366F1″ locked=”off” global_colors_info=”{}”]<\/p>\n For all these reasons, more and more companies or small businesses are delegating the heavy task of answering the most frequent queries to a chatbot to save time and dedicate it to more important things.<\/span><\/p>\n<\/blockquote>\n [\/et_pb_text][et_pb_text _builder_version=”4.21.0″ text_font=”Varela Round||||||||” text_line_height=”1.5em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”]<\/p>\n But (as in almost everything there is always a “but”) they are still a robot and not a human.<\/span><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.19.0″ _module_preset=”default” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ text_font=”Varela Round||||||||” text_line_height=”1.5em” header_2_font=”Varela Round||||||||” header_2_line_height=”1.2em” header_3_font=”Varela Round||||||||” header_3_line_height=”1.2em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”15px|||||” global_colors_info=”{}”]<\/p>\n Thanks to chatbots, large and small businesses can benefit from many advantages:<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.21.0″ text_font=”Varela Round||||||||” text_line_height=”1.5em” background_color=”#EFF0FF” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”25px||25px||true|true” border_radii=”on|15px|15px|15px|15px” locked=”off” global_colors_info=”{}”]<\/p>\n \u21d2<\/span><\/span><\/b> Cost reduction<\/strong>: it is not necessary to have a large human team.<\/p>\n \u21d2<\/span><\/span><\/b> Immediate responses: the speed of a bot is not the same as that of a person.<\/p>\n \u21d2<\/span><\/span><\/b> 24\/7 support<\/strong>: your customers are always taken care of.<\/p>\n \u21d2<\/span><\/span><\/b> Improves brand image<\/strong>: connects with the audience and humanizes the brand.<\/p>\n \u21d2<\/span><\/span><\/b> Builds customer loyalty<\/strong>: improves user experience.<\/p>\n \u21d2<\/span><\/span><\/b> Encourages conversion<\/strong>: it is omnichannel and attracts traffic wherever you want.<\/p>\n \u21d2<\/span><\/span><\/b> Collect data<\/strong>: to improve user needs and create new business opportunities.<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.19.0″ text_font=”Varela Round||||||||” text_line_height=”1.5em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”8px||0px|||” global_colors_info=”{}”]<\/p>\n But (I already told you there was) the bot sometimes is not able to answer complex queries<\/strong> and needs the intervention of a human agent.<\/p>\n And this is where the main difference between a chatbot and live chat lies: going from chatting with a bot to talking to a human.<\/p>\n [\/et_pb_text][et_pb_blurb use_icon=”on” font_icon=”||fa||900″ icon_color=”#6366F1″ icon_placement=”left” content_max_width=”100%” _builder_version=”4.21.0″ _module_preset=”default” header_level=”h3″ min_height=”33px” animation=”off” locked=”off” global_colors_info=”{}”]<\/p>\n A chatbot has three main advantages over live chat:<\/span><\/p>\n \u21d2 <\/span><\/span>Immediacy. <\/b>It is able to provide an answer in milliseconds.<\/p>\n \u21d2 <\/span><\/span>The ability to cover several chats at the same time <\/b>with the same pace and the same quality of response.<\/p>\n \u21d2 <\/span><\/span>Always available<\/b>. It is on call 24 hours a day, 365 days a year.<\/p>\n In addition, the bot is able to recognize by keywords what kind of help the user needs and refer the query to the appropriate area. This makes problem resolution faster and more efficient.<\/p>\n [\/et_pb_blurb][et_pb_blurb use_icon=”on” font_icon=”||fa||900″ icon_color=”#6366F1″ icon_placement=”left” content_max_width=”100%” _builder_version=”4.21.0″ _module_preset=”default” header_level=”h3″ min_height=”33px” animation=”off” locked=”off” global_colors_info=”{}”]<\/p>\n A chatbot is great for the “easy stuff”, but sometimes you need to go a little further. When the bot doesn’t know what to answer, it asks the user if they want to go through to an agent and alerts them via the platform to join the conversation.<\/p>\n At that point the agent takes over the chat and takes care of solving those complex queries that need the attention of a human<\/strong>.<\/p>\n If you combine a chatbot with live support, your customer service will improve significantly for both you and your customers.<\/p>\n [\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ text_font=”Varela Round||||||||” text_line_height=”1.5em” header_2_font=”Varela Round||||||||” header_2_line_height=”1.2em” header_3_font=”Varela Round||||||||” header_3_line_height=”1.2em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”15px|||||” global_colors_info=”{}”]<\/p>\n You may be a little shocked by this way of conducting the conversation now, but it’s much simpler and more agile than you think.<\/p>\n <\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.19.0″ text_font=”Varela Round||||||||” text_line_height=”1.5em” header_2_font=”Varela Round||||||||” header_2_line_height=”1.2em” header_3_font=”Varela Round||||||||” header_3_line_height=”1.2em” background_color=”#EFF0FF” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”15px|||||” custom_padding=”25px|25px|25px|25px|true|true” border_radii=”on|15px|15px|15px|15px” global_colors_info=”{}”]<\/p>\n \u21d2 <\/span><\/b>The chatbot opens the conversation with the user and detects through the flow of answers or artificial intelligence (AI) what the user needs.<\/span><\/p>\n \u21d2 <\/span><\/b>After collecting this basic information, if it does not have answers to solve the query, it offers the user the help of an agent.<\/span><\/p>\n \u21d2 <\/span><\/b>If the conversation is not being monitored in real time, the system goes on to alert an agent.\u00a0<\/span><\/p>\n \u21d2 <\/span><\/b>With the information obtained by the bot about the user, the case is referred to the area and agent that can resolve that query. This ensures that the problem is solved quickly and in a personalized way and that the user has a good experience due to the treatment received (loyalty + conversion).<\/span><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ text_font=”Varela Round||||||||” text_line_height=”1.5em” header_2_font=”Varela Round||||||||” header_2_line_height=”1.2em” header_3_font=”Varela Round||||||||” header_3_line_height=”1.2em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”15px|||||” global_colors_info=”{}”]<\/p>\n After reading this article you are probably thinking that this is just what you need for you and your business.<\/b><\/p>\n It doesn’t matter if you are a freelancer or a freelancer, you have an SME or you run a large company. This combination is a winner among all the customer service options for any business.<\/span><\/p>\n [\/et_pb_text][et_pb_text quote_border_color=”#EC4899″ _builder_version=”4.21.0″ _module_preset=”default” text_text_color=”#1f2937″ text_font_size=”20px” quote_text_color=”#1F2937″ background_enable_color=”off” custom_margin=”||9px||false|false” border_color_all=”#6366F1″ locked=”off” global_colors_info=”{}”]<\/p>\n If you do a little research, you will see that there are not many options on the market that offer a tool of this type (and much less in Spanish).<\/p>\n<\/blockquote>\n [\/et_pb_text][et_pb_text _builder_version=”4.21.0″ text_font=”Varela Round||||||||” text_line_height=”1.5em” background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”]<\/p>\n That’s why Arkibot is the ideal platform that combines chatbot with livechat, programmed for you to start using it almost from minute 0.<\/p>\n\n
What is the difference between a chatbot and a live chat?<\/h2>\n
Advantages of a chatbot:<\/h3>\n
Advantages of a live chat<\/b><\/h3>\n
How to go from chatting with a bot to talking live to an agent<\/h2>\n
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Arkibot, la plataforma que combina el chatbot y el livechat<\/h2>\n
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