{"id":259612,"date":"2022-11-14T10:53:34","date_gmt":"2022-11-14T09:53:34","guid":{"rendered":"https:\/\/arkibot.com\/en\/?p=259612"},"modified":"2023-08-23T10:44:20","modified_gmt":"2023-08-23T09:44:20","slug":"what-is-dialogflow-what-is-it-for","status":"publish","type":"post","link":"https:\/\/arkibot.com\/en\/blog\/what-is-dialogflow\/","title":{"rendered":"What is dialogflow and what is it for?"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.21.0&#8243; text_font=&#8221;Varela Round||||||||&#8221; text_line_height=&#8221;1.5em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>A few years ago (a few, very few), when we heard talk of artificial intelligence (AI), the image we had of the whole world from what we saw in the movies came to mind.<\/p>\n<p>Robots, machines, colored lights and beeps. All very futuristic and silver-colored. Something light years away from us.<\/p>\n<p>But that&#8217;s far from it.<\/p>\n<p>Today, artificial intelligence <strong>is part of our lives<\/strong> and we make use of it almost without knowing it.<\/p>\n<p>Have you heard of Cortana, Alexa or Siri?<\/p>\n<p>Well, there you have it \ud83d\ude09<\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.21.0&#8243; text_font=&#8221;Varela Round||||||||&#8221; text_line_height=&#8221;1.5em&#8221; header_2_font=&#8221;Varela Round||||||||&#8221; header_2_line_height=&#8221;1.2em&#8221; header_3_font=&#8221;Varela Round||||||||&#8221; header_3_line_height=&#8221;1.2em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_margin=&#8221;15px|||||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 class=\"p1\">Artificial intelligence and natural language<\/h2>\n<p class=\"p2\">Before we continue, I will give you a definition of artificial intelligence so that we don&#8217;t leave anything out:<\/p>\n<p>[\/et_pb_text][et_pb_text quote_border_color=&#8221;#EAB30A&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#1f2937&#8243; text_font_size=&#8221;20px&#8221; background_enable_color=&#8221;off&#8221; custom_margin=&#8221;||9px||false|false&#8221; border_color_all=&#8221;#6366F1&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<blockquote>\n<p class=\"p1\"><em><strong>&#8220;Artificial intelligence is the ability to simulate by computer software behaviors or processes of human intelligence.&#8221;<\/strong><\/em><\/p>\n<\/blockquote>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.21.0&#8243; text_font=&#8221;Varela Round||||||||&#8221; text_line_height=&#8221;1.5em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>This is why this type of technological creations are capable of <strong>learning, reasoning and even self-correcting<\/strong>.<\/p>\n<p>On the other hand, we have natural language, that which we humans use spontaneously to communicate through voice, writing or gestures. Although it may seem very basic and simple, it is really complex.<\/p>\n<p>When we say that an artificial intelligence <strong>is capable of processing natural language (NLP)<\/strong>, we mean that it can understand and imitate human language, as in the case of a chatbot. Thanks to PLN, a chatbot is able to hold a conversation with a human being.<\/p>\n<p>And this is where I come to talk about Dialogflow.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.21.0&#8243; text_font=&#8221;Varela Round||||||||&#8221; text_line_height=&#8221;1.5em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>What Dialogflow is and what it is used for<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.21.0&#8243; text_font=&#8221;Varela Round||||||||&#8221; text_line_height=&#8221;1.5em&#8221; header_2_font=&#8221;Varela Round||||||||&#8221; header_2_line_height=&#8221;1.2em&#8221; header_3_font=&#8221;Varela Round||||||||&#8221; header_3_line_height=&#8221;1.2em&#8221; background_color=&#8221;#EFF0FF&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; min_height=&#8221;96.2px&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;15px|15px|15px|15px|true|true&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p class=\"p2\">Dialogflow is a commercial platform created through artificial intelligence and PLN to interact with potential customers of a product or service. It is able to recognize human natural language and give an immediate response to the user through voice or chat. It can learn as much as you want it to learn<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.21.0&#8243; text_font=&#8221;Varela Round||||||||&#8221; text_line_height=&#8221;1.5em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>When to use Dialogflow<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.21.0&#8243; text_font=&#8221;Varela Round||||||||&#8221; text_line_height=&#8221;1.5em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>It can be used in <strong>different channels<\/strong>, such as a website or APP, to respond to the needs or habits of users.<\/p>\n<p>In addition, one of its strengths is where this platform comes from. Dialogflow is part of the<span> <\/span><span style=\"text-decoration: underline;\"><a href=\"https:\/\/gcloud.devoteam.com\/es\/\" target=\"_blank\" rel=\"noopener\"><span>Google Cloud<\/span><\/a><\/span><span> tools <strong>to make life easier for companies<\/strong>. You simply have to program it according to your needs to start using it.<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.21.0&#8243; text_font=&#8221;Varela Round||||||||&#8221; text_line_height=&#8221;1.5em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Why use Dialogflow<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.21.0&#8243; text_font=&#8221;Varela Round||||||||&#8221; text_line_height=&#8221;1.5em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>It can be used in <strong>different channels<\/strong>, such as a website or APP, to respond to the needs or habits of users.<\/p>\n<p>In addition, one of its strengths is where this platform comes from. Dialogflow is part of th<span>e <\/span><span style=\"text-decoration: underline;\"><a href=\"https:\/\/gcloud.devoteam.com\/es\/\" target=\"_blank\" rel=\"noopener\"><span>Google Cloud<\/span><\/a><\/span><span> tools <strong>to make life easier for companies<\/strong>. You simply have to program it according to your needs to start using it.<\/span><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.21.0&#8243; text_font=&#8221;Varela Round||||||||&#8221; text_line_height=&#8221;1.5em&#8221; background_color=&#8221;#EFF0FF&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;15px||15px||true|true&#8221; border_radii=&#8221;on|15px|15px|15px|15px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"padding-left: 40px;\"><b><span style=\"color: #a855f7;\">\u21d2<\/span><\/b>It can be implemented <strong>in different digital channels<\/strong> (webs, mobile devices, instant messaging platforms&#8230;). Program once and take it wherever you want.<b><br \/><\/b><\/p>\n<p style=\"padding-left: 40px;\"><b><span style=\"color: #a855f7;\">\u21d2<\/span> Uses the most advanced AI <\/b>capable of recognizing the user&#8217;s intention and the context of the conversation even in the most complex cases.<\/p>\n<p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\"><span style=\"color: #a855f7;\"><b>\u21d2 <\/b><\/span>It is available in more than <strong>30 languages.<\/strong><\/span><\/p>\n<p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\"><span style=\"color: #a855f7;\"><b>\u21d2 <\/b><\/span>With two service models available for different needs: <strong>Dialogflow CX<\/strong> (more advanced, for large or complex cases) and <strong>Dialogflow ES<\/strong> (more standard, for simple or moderate cases). <\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p style=\"padding-left: 40px;\"><b><span style=\"color: #a855f7;\">\u21d2<\/span> Statistics and data analysis <\/b>of the bot itself and users.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.21.0&#8243; text_font=&#8221;Varela Round||||||||&#8221; text_line_height=&#8221;1.5em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Arkibot, the chatbot that makes the road shorter for you<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.21.0&#8243; text_font=&#8221;Varela Round||||||||&#8221; text_line_height=&#8221;1.5em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>When it comes to running a business, there are always two paths to choose from:<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_blurb use_icon=&#8221;on&#8221; font_icon=&#8221;&#xe035;||divi||400&#8243; icon_color=&#8221;#6366F1&#8243; icon_placement=&#8221;left&#8221; content_max_width=&#8221;100%&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h3&#8243; min_height=&#8221;33px&#8221; animation=&#8221;off&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>A longer one where you assume the design, implementation and maintenance of your tools.<\/h3>\n<p>At first sight it means a cost saving, but you also have to take into account the loss in time. You know the saying &#8220;time is money&#8221; and in this case also money.<\/p>\n<p>[\/et_pb_blurb][et_pb_blurb use_icon=&#8221;on&#8221; font_icon=&#8221;&#xf2b5;||fa||400&#8243; icon_color=&#8221;#6366F1&#8243; icon_placement=&#8221;left&#8221; content_max_width=&#8221;100%&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; header_level=&#8221;h3&#8243; min_height=&#8221;33px&#8221; animation=&#8221;off&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>A shorter one where you hire a service that accompanies you and helps you throughout the process.<\/h3>\n<p>\u00a0It is an added cost, but a guarantee and a gain of time to invest in other areas of the business and be able to scale faster.<\/p>\n<p>[\/et_pb_blurb][et_pb_text _builder_version=&#8221;4.21.0&#8243; text_font=&#8221;Varela Round||||||||&#8221; text_line_height=&#8221;1.5em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>If you want to opt for the shortest way, without stones and with someone to take you by the hand, <strong>hire Arkibot for the automation of customer service in your business<\/strong>. You will have all the advantages of using a core technology such as Dialogflow, but programmed so that you only have to customize, paste a code and start using your bot in your business.<\/p>\n<p>&nbsp;<\/p>\n<p>But not only that, you also have:<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.21.0&#8243; text_font=&#8221;Varela Round||||||||&#8221; text_line_height=&#8221;1.5em&#8221; background_color=&#8221;#EFF0FF&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;15px||15px||true|true&#8221; border_radii=&#8221;on|15px|15px|15px|15px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\"><span style=\"color: #ec4899;\">&#x2665;<\/span> A 24\/7 support in Spanish and specialized in this platform to give you service at any time, every day of the year if you have any questions or problems with your Arkibot. <\/span><\/p>\n<p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\"><span style=\"color: #ec4899;\">&#x2665;<\/span> An <strong>easy, simple and intuitive control panel to manage<\/strong>, monitor and train your bot.<\/span><\/p>\n<p style=\"padding-left: 40px;\"><b><span style=\"font-weight: 400; color: #ec4899;\">&#x2665; <\/span>Training material to accompany you and train you in this field.<\/b><\/p>\n<p style=\"padding-left: 40px;\"><b><span style=\"font-weight: 400;\"><span style=\"color: #ec4899;\">&#x2665;<\/span> 45 days money <strong>back guarantee<\/strong> to decide if Arkibot is for you.<\/span><\/b><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.21.0&#8243; text_font=&#8221;Varela Round||||||||&#8221; text_line_height=&#8221;1.5em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>If you want to know more, click the button and stop by for a chat with Arkibot.<\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; 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